Oriental Bank of Commerce – Commitment Redefined


I hold a corporate account with Oriental Bank of Commerce, Chennai. Before opening the account, the officials came to our office to brief about the bank and the services they offer. Normally for any corporate account in any bank, maintaining the account at zero balance is quite common. But in Oriental Bank of Commerce, they have deducted nearly Rs. 140 for not maintaining the minimum balance of Rs. 1000. This deduction has been done over the past two months, which I was not aware of and was not told by the OBC officials when they came to our office. I came to know this only through my colleagues and while withdrawing cash today; I took a mini-statement and found that they have deducted the amount. Moreover, I could not make out anything from the transaction slip, (i.e. the abbreviations against each transaction) what these guys have actually done. Another issue is that this bank has only a very few ATMs and most of the times these does not work also. I had a very annoying experience when I visited the bank. I reached the bank to withdraw cash. I went in by 1.20 p.m. The bank personnel told that 1.00 to 1.30 p.m. is the lunchtime, and they asked me to wait and said that after the lunchtime they would call me. So I waited patiently. After 1.30 p.m., I was sitting there expecting that someone would call, but till 1.45 p.m. nobody called me and I was restless, and after 1.45 p.m. I gave the cheque to the concerned person. He collected the cheque and again he asked me to wait. It was 1.55 p.m. and I really got irritated. The person who received the cheque from me collected it and he was busy doing some other work making me to wait. And finally after 1.55 p.m., the cheque was verified and signed and I got the cash. What made me more furious was that I was the only customer during that time, i.e. between 1.20 p.m. to 1.55 p.m. What a great customer service that I was offered by OBC. The funniest part is that they have a tagline saying “Where every individual is committed.” I think they have misunderstood the word “committed.”

Some of the other customer experiences




5 thoughts on “Oriental Bank of Commerce – Commitment Redefined

  1. I found your site on technorati and read a few of your other posts. Keep up the good work. I just added your RSS feed to my Google News Reader. Looking forward to reading more from you.

    Jason Rakowski

  2. Yes it is True!

    The Manager of OBC said that you can access the ATM card in indian bank for zero cost. But 20rs charged for every transaction.

    They say we will give Personal Loan. But The procedure is like a way to hell.

  3. jaiz says:

    There were times when banks and banking staffs were adored as well-read individuals. Those times , people were ready to listen or wait for banks because they thought banks are doing a favour for them. But now , private banks starting with HDFC and ICICI have made banking simple. I think OBC is still living in BC.

    This kind of problem will be there with these kind of banks , my solution to you. is this.. just dont waste your time with these kinds of banks… even if you complain , you will end up wasting your time , emotion,, etc..

    Bank with best guys after all dont you think we deserve the best. Garbage banks will get cleared sooner or later….

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